Personal Data We Collect
Nektony VPN Client collects* some personal information from registered users, that are entered during registration:
- a valid email address
- payment data
When purchasing VPN services, you will be required to provide additional information that may include a credit card number or other banking or payment information. This information is used to manage client signups, payments, and cancellations.
Nektony LP has no access to your database password or any data stored in your local database on your devices. Nektony LP does NOT collect and log any user activities while using VPN Client software, except the total amount of web traffic for each session and session dates, for displaying them in user’s web cabinet and within the VPN client apps.
Nektony LP also stores the encrypted information about a number of connected devices for each account, as the maximum permitted amount is limited. This information can be assessed in the User’s Office, where any user can delete their devices from their account.
You may be also asked to provide Nektony LP with some technical non-personal information which may be collected in the background by client apps. It may contain the following information:
- the user’s ID
- the connection attempt time
- the connection type
- the encryption type
- the device type, etc.
This information will be used strictly for technical purposes, such as overall system improvement and an increase of users experience.
* VPN Client software by Nektony LP uses KeepSolid Inc. platform of VPN servers. All the data collected by Nektony LP may also be also stored by KeepSolid Inc.
Your VPN Client ID information, such as username and password are encrypted, using AES 256 algorithm, so it is known only by you and only you will have access to it. The protection of the password, which gives access to the personal private data, is the user’s responsibility. Nektony LP or its representative will never ask you for your VPN Client password. Please, notify us about any such attempts, by emailing us at [email protected].
How We Use Personal Data
Any of the information we collect from you may be used for the following reasons:
- To improve our website. We make changes based on offerings, information and feedback we receive from you
- To improve customer service
- To send periodic emails
Nektony VPN Client uses the provided registration information to authenticate users and provide access to the VPN Client application. We may also use the provided email addresses in order to communicate with our customers. By registering in the Nektony VPN Client software and creating an ID, you automatically accept receiving email messages from Nektony LP. The messages may be sent to notify about changes to its services, maintenance or promotional materials from Nektony LP. If at any time you would like to unsubscribe from receiving future emails, we include unsubscribing link at the bottom of each email. Note, even if you unsubscribe from email, Nektony LP may still contact you via email for purchases confirmation, technical support or any security issues.
Logs & Cookies
Nektony LP collects and logs common user statistics and website traffic only for VPN Client website. This information includes regular website traffic characteristics: date, time and duration of visits, a frequency of visits and to which pages and so on. This information is used to improve the quality of delivered services.
Third Party Links
We may place links to websites and services operated by third parties on the Nektony LP websites. We make no representations or warranties about the policies of third party websites that are linked to Nektony LP or any of its services. We highly recommend you to read the privacy policies posted on those third party websites.
Children’s Online Privacy Protection Act Compliance
Nektony LP is in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act). The information from anyone under 13 (thirteen) years of age is not collected. Our website and services are all directed to people who are at least 13 years old or older.
Other Important Privacy Information
We do not sell, trade, or otherwise, transfer to outside parties your personally identifiable information. However, collected non-personal user statistic may be provided to other parties for marketing, advertising, or other uses.
We may release your information only when we must comply with laws that require such disclosure to law enforcement authorities or other government third party officials such as subpoenas.
Nektony PL takes reasonable precautions such as policy-based access control to protect Data in our possession from loss, misuse, and unauthorized access. At any time you may deactivate your KeepSolid ID and delete your personal private data. Please, contact us at [email protected] clearly indicating your desire to deactivate and delete such data.
As VPN Client software by Nektony LP uses KeepSolid Inc. platform of VPN servers, the technical support related to questions about password recovery and reset, VPN servers issues, purchases and other questions may be provided by KeepSolid Inc. staff.
Terms and Conditions